Refund Assistance

We can help customers review available cancellation or refund-request options for eligible travel arrangements. We cannot guarantee a refund or override an airline's fare conditions.

Before you request assistance

Have your reservation reference, travel dates and ticket details ready. Airline rules, the original ticket seller and the payment method may affect the available process.

Fees and timelines

Ask about any applicable agency assistance fee before authorizing a service. Airline cancellation penalties, refund eligibility and processing times are determined by the relevant carrier and applicable rules. Any FlyPort service-fee refund policy must be confirmed in your written transaction terms.

Contact

Call (888) 270-0841 or email . You may also contact the airline or original ticket seller directly.